Faʻafefea Ona Faʻaaoga Tagata Faʻatau Malaga Faʻamatalaga E Faʻaleleia ai Lou Manaomia Faʻatuputupulaiga Maketiga Taumafaiga

Faʻafefea ona Faʻaaoga Tagata Faʻatau Malaga Faʻamatalaga E Faʻaleleia ai Lou Manaomia Manaʻoga Faʻatauga Maketiga

Ia faʻalelei lau manaʻomia tupulaga Maketi taumafaiga manuia, oe manaʻomia vaʻaia i laʻasaga uma o au tagata faʻatau 'malaga ma auala e siaki ai ma auiliili a latou faʻamatalaga ia malamalama ai i mea e faʻaosofia ai latou nei ma i le lumanaʻi. Faʻafefea ona e faia lena mea? O le mea e lelei ai, o le au faʻatau malaga a tagata faʻatau e maua ai ni malamalamaaga taua i au tagata asiasi i amioga ma mea e fiafia iai i le taimi atoa o la latou tagata malaga. O nei malamalamaaga faʻatagaina oe e fausiaina faʻalauteleina tagata faʻatau poto masani e faʻaosofia tagata asiasi e oʻo atu i le iʻuga i au faʻatau faʻatumu.

O le a tonu lava le aufaʻatau malaga a tagata faʻatau, ma faʻafefea ona e faʻaaogaina ia faʻaleleia ai lau taʻiala o mea tau maketi? Seʻi tatou suʻesuʻe.

O le a le Tagata Tafafao Maimoa Faimalaga?

Tagata tafafao maimoa femalagaaʻi o se tusi talosaga e auiliiliina auiliili malaga tagata faatau. O lenei tusi talosaga e aofia ai le suʻesuʻeina ma le auʻiliʻiliina o le auala e faʻatau ai e au tagata faʻatau eseese auala e fesoʻotaʻi ai ma lau ituaiga. E auʻiliʻili uma auala - faʻaaogaina nei ma le lumanaʻi - o au tagata faʻatau fesoʻotaʻi saʻo.

O nei auala mafai ono aofia ai:

  • Alaata ma fesoʻotaʻiga a tagata, pei o call center
  • Ala feʻaveaʻi e lua auala, pei o faʻaaliga faʻaaliga
  • Auala e atoatoa otometi, e pei o feaveaʻi masini poʻo 'upega tafaʻilagi
  • Tolu-vaega faʻagaioia auala, pei o tutoʻatasi faleoloa faleoloa
  • Alaata e ofaina ola fesoasoani tagata faʻatau, pei o soʻoga nofoaga sailiga poʻo ola talanoaga

Aisea Ou te Manaʻomia ai Tagata Faʻatau Malaga Faʻatau?

E oʻo lava i malaga a tagata faʻatau ua faʻateleina le faigata, o aso nei tagata faʻatau o loʻo latou mafaufauina latou pisinisi fegasoloaʻi ma lau ituaiga - i le tele o auala - ia tutusa ma taʻitaʻi o le CX pei o Amazon ma Google. Afai o au tagata faʻatau 'malaga e le sologa lelei sitepu uma o le ala, o le a latou le fiafia ma vave ona see atu i se tagata tauva. I se isi itu, ua faʻaalia mai i suʻesuʻega lelei tagata faʻatau aafiaga tulia tupemaua tuputupu ae.

O loʻo faʻaalia mai foʻi i suʻesuʻega le le lava o tupe teufaafaigaluega i le pulega o manatu faaalia o tagata e faaleleia ai ou tulaga CX. O lenei le manuia e mafua mai i le mea moni o manatu faaalia e masani lava na o le taimi lava na talosagaina ai i taimi o le faigamalaga. Ae paga lea, o lona uiga e na o nisi o tagata tafafao maimoa ua puʻeina, le faʻamatalaina sese o au tagata faʻatau aotelega aafiaga.

O nei faʻamatalaga le atoatoa faʻaititia ai lou mafai e maua ai se atoa ata ma saʻo malamalamaaga i lau maketiina faʻatinoina gaioiga. E tuua ai foʻi oe i se tulaga le lelei mo le faʻaleleia atili o le au faʻatau 'poto masani ma nonoa tagata poto masani i mea moni pisinisi taunuʻuga.

Tagata tafafao malaga malaga auiliili o le alalaupapa i le va o tagata faatau 'amioga ma au pisinisi taunuʻuga. O le aufaʻatau tagata faʻatau polokalame suʻega e mafai ai e lau pisinisi ona suʻesuʻe, fua ma faʻaleleia tagata faʻatau i mea na tutupu i le tele o taimi faʻapitoa ma taimi taimi, e aofia ai le malaga atoa a tagata faʻatau.

O le faʻaaogaina o auiliiliga o malaga a tagata faʻatau e mafai ai e taitai o maketi tauanau ona tali ni fesili faigata, e pei o le:

  1. O le a le mafuaʻaga o a matou tagata faʻatau amioga?
  2. O a taimi ua tuanaʻi fegasoloaʻiga poʻo faigamalaga na faia e le tatou au faʻatau na taʻitaʻia ai i latou ii?
  3. O a auala e ui ai a tatou tagata faʻatau ia latou malaga?
  4. O a ni mea e ono ono tupu mai mo tagata taʻitasi ma malaga?
  5. Faʻafefea e nei faigamalaga ma taunuʻuga aʻafia a tatou pisinisi taunuʻuga?
  6. O a a tatou tagata faʻatau 'sini?
  7. Faʻafefea ona faʻatatau a latou sini ma a matou pisinisi sini?
  8. Faʻafefea ona matou faʻaopopoina taua mo tagata taʻitasi ma faʻaleleia a latou tagata faʻatau poto masani?

O a ni aoga o le tagata tafafao maimoa femalagaaʻi?

Tagata tafafao maimoa femalagaaiga o se taua elemeni i se lelei tagata malaga femalagaaiga polokalama. O le vaega e suʻesuʻeina faʻamatalaga maeʻaeʻa ma gaosia ai gaioiga mafai gaioiga. O le malamalamaʻaga maua mai lenei ituaiga o tagata e faʻaogaina le polokalame e taua mo tagata faʻatau uma ma pisinisi tutusa. Lenei faʻafefea.

  • Suʻesuʻega o Tagata Faʻaleleia Atili (CX) - O le malamalamaaga maua e ala lelei auʻiliʻiliga o au tagata faʻatau 'faigamalaga mafai ai ona e faʻaleleia tulaga taʻitasi i luga o le ala mo se soʻoga atoa seamless atoa.
  • Fua Faʻatinoina Gaioiga Faʻatinoina - I se faʻaopopoga, faʻaauauina suʻesuʻega faʻatagaina oe e faʻaauau pea ona fuaina manaʻoga tupulaga maketi gaioiga 'gaioiga i le tele o auala ma faʻamatalaina le talafeagai KPI e fua ia faigamalaga.
  • Suʻesuʻega faʻamaumauga mai le tele o auala ma taimi faʻavasega - A e vaʻai i tagata faʻatau malaga i le tele o auala ma faʻavasega taimi, moni tiga togi avea faʻamaonia. Faʻailoa o nei tiga manatu mafai ai ona e faia gaioiga ma lelei aʻafiaga o au tagata faʻatau malaga.
  • Faʻafefea Faʻafefea Ona Ou Sili Lelei Tagata Faigaluega Malaga Faʻamatalaga? - O tagata faʻatau malaga auala e masani ona faʻaleleia e taʻitaʻi i tagata faʻatau auaunaga, auiliiliga, maketiina ma CX. O nei taʻitaʻi e vaetama tagata malaga malaga auiliiliga tulaga e faʻaleleia atili ai a latou manaʻoga tau fefaʻatauaiga ma gafatia fua o gaioiga.

O nei 'au e faʻalauteleina le auiliiliga o malaga a tagata faʻatau ile:

  • Faʻaputuputu faʻamatalaga malaga a tagata faʻatau
  • Faʻamautu igoa eseese tagata faʻatau tagata
  • Iloilo le le mafaitaulia o fesoʻotaʻiga i le anoanoaʻi o auala femalagaaʻi
  • Faʻailoa CX tiga togi ma a latou mafuaʻaga mafuaʻaga
  • Faʻamaonia ono alualu i luma tagata malaga faʻaleleia
  • Quantify CX inivesi 'ROI

Faʻafanua o Tagata Faʻatau ma Tagata Faigamalaga Malaga Tagata Faʻatau

I le avea ai o se manaoga augatupulaga maketi, oe atonu ua uma ona faʻatino faʻafanua malaga tagata faʻatau ma lagona e maua ai le tutusa malamalamaaga pei o tagata faʻatau malaga malaga. Ae paga lea, e le o le tulaga lea. Aʻo faʻatautaia faʻafanua nofoaga i malamalamaaga agavaʻa, auiliiliga malaga tagata faʻatau e sili atu aofaʻi ma tuʻufaʻatasia se sili atu lautele lautele.

  • Static Snapshots vs. Faʻaauau Faʻamatalaga - O le faʻafanua faʻafanua e maua ai naʻo faʻamatalaga puʻupuʻu o nisi o au tagata faʻatau malaga ma leai ni auiliiliga manaʻomia e fai ma sui o le tele o au tagata faʻatau ma a latou amioga uiga ese.
  • Static vs. Data-Faʻavae Faʻamatalaga - O tagata faʻatau malaga a tagata faʻatau e unaʻia e taimi faʻavae faʻamaumauga, faʻatagaina oe e vaʻai pe faʻafefea ona suia malaga a tagata faʻatau ile taimi. O le agavaʻa e faʻaauau pea ona fua fuatele faigamalaga tagata tafafao maimoa femalagaaʻi ma manatu faʻatasi i faigamalaga fesoasoani tagata maketi vaʻai manuia tagata malaga malaga.
  • Tofotofoga ma Sese vs. Tofotofoga-Taimi Tofotofoga - A aunoa ma le vaʻaia o faʻamatalaga lata mai i luga o fesoʻotaʻiga taʻitasi i le malaga a tagata faʻatau, ua tuʻuina pisinisi e faʻataʻitaʻi ma faʻalelei fou i le malaga atoa a tagata faʻatau. E le gata o lenei e ono faʻamaʻimau taimi ma punaoa, o lona uiga o le a faʻatalitali tagata faʻatau mo faʻaputuputuina iʻuga e le o faʻailoaina poʻo fea o iai faʻafitauli.

O le au faʻatau malaga a tagata faʻatau e maua ai le au vaʻai ma le vaʻai e vaʻai pe faʻafefea ona tali atu le au faʻatau ile faʻaleleia atili ile tele o taimi o faʻamatalaga ma vaitaimi. I se faʻaopopoga, o lenei talosaga mafai ai maketi e faʻataʻitaʻi ma siaki le alualu i luma o le tagata faʻatau poto masani faʻafesoʻotaʻiga faʻaleleia i taimi moni.

Faʻamalosia e masini aʻoaʻoga ma AI, tagata faʻatau malaga auiliili mafai ai maketi e faʻailoa tiga vaega i le atoa tagata malaga malaga e leaga aafiaga CX. O nei malamalamaaga faʻatagaina ai faʻamaumauga-tulia pisinisi e faʻamuamua avanoa mo tagata faʻatau femalagaaʻi faʻaleleia ma tulia tupemaua tuputupu ae.

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